Shipping policy

Order Processing and Handling

Upon receipt of your order, we diligently prepare your handcrafted stained glass art for shipment. Glass pieces are wrapped in protective bubble wrap, double-boxed with cushioning packing paper, and marked as fragile for safe transit. Stickers and prints ship flat in protective packaging. Orders ship within 1–2 weeks of purchase. If we can't ship your order within the stated timeframe, we'll contact you with a new ship date and the option to cancel for a full refund.

Shipping Methods and Delivery Times

We offer standard shipping through reputable carriers. Orders over $200 require a signature upon delivery. Delivery times may vary based on destination and carrier. Please note that these timeframes are estimates and not guarantees.

Shipping Rates

Shipping for glass pieces is calculated at checkout based on the package size, weight, and destination. Stickers and prints ship at a flat rate, shown at checkout. Any applicable shipping fees will be displayed at checkout.

International Shipping

We are pleased to offer international shipping to select countries. International orders may be subject to import duties, taxes (such as VAT), and customs or carrier handling fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient. We recommend contacting your local customs office for detailed information on potential charges.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor your shipment's progress until it reaches your specified delivery address.

Damaged or Lost Packages

While we take extensive precautions to ensure the safe delivery of your artwork, we acknowledge that unforeseen circumstances may occur during transit. Should your package arrive damaged or become lost, please contact us immediately at lucidglassartbyalexa@gmail.com. Damage must be reported within 24 hours of delivery, with photos of the item and the packaging, so we can address it promptly.

Contact Information

For any inquiries or concerns regarding your order or our shipping policy, please reach out to us at lucidglassartbyalexa@gmail.com. We are committed to providing exceptional customer service and will respond to your message as swiftly as possible.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

This policy is designed to ensure transparency and set clear expectations regarding the shipment of our delicate, handcrafted stained glass art pieces.