Shipping policy

Shipping Policy

Order Processing and Handling

Upon receipt of your order, we diligently prepare your handcrafted stained glass art for shipment. Each piece is meticulously wrapped in protective bubble wrap, double-boxed with cushioning packing paper, and clearly marked with "Fragile" stickers to ensure safe transit. We strive to dispatch all orders promptly and personally deliver them to the postal service at the earliest opportunity.

Shipping Methods and Delivery Times

We offer standard shipping through reputable carriers. Delivery times may vary based on destination and carrier. Please note that these timeframes are estimates and not guarantees.

Shipping Rates

Shipping charges are calculated based on the weight and dimensions of the package, as well as the destination. Any applicable shipping fees will be displayed at checkout.

International Shipping

We are pleased to offer international shipping to select countries. Please be aware that international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We recommend contacting your local customs office for detailed information on potential charges.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor your shipment's progress until it reaches your specified delivery address.

Damaged or Lost Packages

While we take extensive precautions to ensure the safe delivery of your artwork, we acknowledge that unforeseen circumstances may occur during transit. Should your package arrive damaged or become lost, please contact us immediately at lucidglassartbyalexa@gmail.com so we can address the issue promptly.

Contact Information

For any inquiries or concerns regarding your order or our shipping policy, please reach out to us at lucidglassartbyalexa@gmail.com. We are committed to providing exceptional customer service and will respond to your message as swiftly as possible.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

This policy is designed to ensure transparency and set clear expectations regarding the shipment of our delicate, handcrafted stained glass art pieces.